Human-Centered Design Research

Project Brief

Client: staff of The Getty, Los Angeles, CA.

Human-Centered Research Question: How might we help our colleagues make easy, quick, and budget-friendly meals?

Why is this important? limited time of staff, no designated spaces for preparing lunches, lack of variety in staff cafeteria, inability to go off-site for lunch.

My role: My colleague, Jackie and I, and I came up with the research question. Then we both worked on user interviewing and research, mapping and sorting, voting on solutions, and prototyping.

Three main insights emerged from our human-centered research.

We used these insights to brainstorm and vote on possible solutions. We invited two other colleagues to our design-thinking sprint.

Key:
red dots= most exciting
green dots= most innovative
yellow dots= most realistic

We tested possible solution #1 by surveying users about meal sharing.

We tested possible solution #2 by creating a Facebook group for sharing personally tested recipes.

Testing results

Although we work together, we learned that we also need to know one another personally before we share food. Most of our colleagues were hesitant to pursue meal-sharing plans with people they barely knew. This Facebook group was the initial step in building a community amongst our colleagues.

Ideally, over time, we would be able to launch new initiatives such as meal planning, and eventually, meal sharing.